Customer Acquisition & Retention

 
 
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Customer Experience

70% of customer journey starts on a digital channel.

Yet 1% of digital data is used for effective engagement.

“The first step in exceeding your customer’s expectations is know those expectations” Roy H. Williams

Let Propel-U-4-Ward help you choose and implement the right CX technology for your Organization.


Customer Effort Score

Customer Effort Score is a simple way of measuring how customers feel about the effort it took for them to interact with your company’s service or support team.

The key to success is ensuring the question you ask of your customers makes as much sense as possible. The recipient has to to be engaged as possible.

Propel-U-4-Ward is here to help you choose and implement the right solution for your Organization.

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Artificial INTELLIGENCE

By transforming customer service interactions, AI-powered digital solutions are prepared to improve every aspect of your business including online customer experience, loyalty, brand reputation, preventive assistance and even generation of revenue streams. It is predicted that by 2020, more than 85% of all customer support communications will be conducted without engaging any customer service representatives. chatboxsmagazine.com

Propel-U-4-Ward is here to help you understand what is just “hype” and when it make sense to implement AI-driven solutions.